CCF Online
NICE pays $29 million to help drive real time guidance to call centre staff
Call centre workforce management specialist NICE is expanding its portfolio by purchasing eglue, a p ...
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Uncovered: North-south divide in the way businesses communicate
A nationwide study by Virgin Media Business has revealed a north-south divide in the way that compan ...
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Nationwide jobs not all good news
Dunfermline Building Society's head office is to become the administrative hub for parent group Nati ...
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Call centre excellence will help businesses ride economic recovery
Contact centre systems integrator Sabio has published a free whitepaper which shows call centres how ...
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New pay offer for BT staff
BT has made a new pay offer to thousands of its workers today in a bid to avert industrial action.&n ...
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Reward BT call centre staff demands union
The proposed pay rise, as reported by CCF yesterday, for BT call centre staff is ‘unacceptable ...
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Council employees to benefit from faster access
Staff at Southend-on-Sea Borough Council will soon be able to serve their community faster and more ...
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New service seeks to eradicate apprehension for job hunters
A new service had launched that makes job-seeking less intimidating and increase candidates’ s ...
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Sitel call centres take 1,451 donations for Soccer Aid
Volunteers at Sitel contributed to the £2m raised for UNICEF through calls taken at two of the ...
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New contact centre in Edinburgh
Outsourcer, Sykes Global Services has opened a 150-seat contact centre in Edinburgh, on the back of ...
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Phone as loud as a speeding train proves popular
A mobile phone with a ringtone as loud as a pneumatic drill is proving popular amongst elderly peopl ...
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New jobs created in Halifax call centre
Car insurance firm, Swinton, is recruiting 65 new members of staff to handle rising calls coming int ...
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Ofcom demands an end to same-day calls backs
Call centres could be banned from re-dialling numbers within a 24-hour period as the battle to stamp ...
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Manchester volunteers man phones for Soccer Aid
Vertex has announced that over 100 volunteers from its Manchester office at Hale Court will be suppo ...
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Tories thank call centre staff for seat gains
The Conservative Party says its call centre played a key role in achieving record seat gains by comm ...
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Unicom sales up
Telecoms service provider Unicom has reported a 13.5 per cent rise in sales and an 11.8 per cent inc ...
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Facebook group calls for unions to be recognised
Disgruntled ex-workers at a Londonderry call centre have set up a Facebook group calling for staff t ...
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New e-discovery software launched by Aurix
Speech analytics technology specialist Aurix has announced the launch of hound-it. This desktop disc ...
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John Lewis to create 450 call centre jobs
John Lewis will create more than 450 call centre jobs at its customer service centre in Hamilton, La ...
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Call Centre managers must manage world cup expectations
As the 2010 FIFA World Cup in South Africa kicks off employers are advised to implement a policy to ...
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