Should Salesforce move beyond crm ?

22/03/2012 - 12:44 - 2329 reads - 1 answer

Salesforce started AppExchange in 2006 to provide additional functionalities to clients from different industry domains. Salesforce is competing with Giants like Microsoft, Oracle and SAP which have got the entire basket of products for different streams like CRM, Manufacturing and sales and distribution and finance. Should Salesforce also expand its footsteps beyond CRM to attract more clients?

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Customer experience survey questions

24/06/2010 - 10:57 - 7687 reads - 2 answers
LinkedIn MyCustomer.com's picture

I'm looking for a set of questions to develop a survey to find out what kind of experiences and level of service customers have using our services.

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Can you recommend CRM software?

06/09/2010 - 19:03 - 4496 reads - 8 answers

nightclub crm software

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Social Media and CRM Research

29/06/2011 - 10:20 - 3365 reads - 1 answer
paulharrigan's picture

Social CRM Survey, chance to win £100

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University of Huddersfield http://www.hud.ac.uk/

24/02/2012 - 16:57 - 2007 reads - 1 answer

We live in NYC and my daughter is considering a study overseas study program next semester

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What is the best service desk online?

29/02/2012 - 10:09 - 2725 reads - 1 answer
SophiaGreen's picture

help desk, software

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Is Social Media making Companies too reactive?

28/10/2011 - 15:02 - 3208 reads - 3 answers
Keith Schorah's picture

Are companies focusing too much on reacting to customers who make noise on twitter, rather than proactively improving their overall service?

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Which is THE best

11/07/2011 - 15:18 - 2887 reads - 3 answers
Bobdhunter's picture

Which is the best Social Media Site...Google+ or Facebook???

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PORTFOLIO ANALYSIS

29/08/2011 - 09:30 - 1856 reads - 1 answer

How to evaluate investment portfolio

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I would like some call center metrics

09/09/2011 - 09:39 - 2509 reads - 1 answer

I'm seeking some advice on what metrics are most recommended for the call center.

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