Any Answers

Welcome to Any Answers. This is the place to seek the answers to those burning CRM, Marketing and Customer Management questions and share your expertise with those seeking solutions. If you ask a question, you'll get to rate the best answer. You'll also notice that there are a few different options available when posting a question, for instance you can now upload video or audio files. If you have any queries, please do feel free to contact us.

Should Salesforce move beyond crm ?

22/03/2012 - 12:44 - 2329 reads - 1 answer

Salesforce started AppExchange in 2006 to provide additional functionalities to clients from different industry domains. Salesforce is competing with Giants like Microsoft, Oracle and SAP which have got the entire basket of products for different streams like CRM, Manufacturing and sales and distribution and finance. Should Salesforce also expand its footsteps beyond CRM to attract more clients?

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How can you build a corporate culture that is customer focused?

21/03/2012 - 07:57 - 1567 reads

How to build corporate culture to be customer focus?

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Outbound Dialler Analyst Role Plays

14/03/2012 - 12:45 - 2156 reads

Looking for role play ideas for Outbound Dialler Role.

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How can we be sure we understand and measure what's important to our customers?

08/03/2012 - 10:53 - 2155 reads
jessicaBQF's picture

Customer Experience Networking Group Topic and Event

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What is the best service desk online?

29/02/2012 - 10:09 - 2725 reads - 1 answer
SophiaGreen's picture

help desk, software

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University of Huddersfield http://www.hud.ac.uk/

24/02/2012 - 16:57 - 2007 reads - 1 answer

We live in NYC and my daughter is considering a study overseas study program next semester

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Looking for the best small to mid-tier CRM software vendors

10/02/2012 - 15:33 - 1454 reads

Please support us to identify superior CRM providers in different verticals such as Automotive, Healthcare and Consumer goods.

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Eloqua - Need advice and reference

08/12/2011 - 14:36 - 3008 reads - 1 answer

Looking for companies that have installed Eloqua to get advice

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call centers in the cloud

07/12/2011 - 10:40 - 2704 reads - 1 answer

hi, what are the pros and cons of having a call center 'in the cloud'? would like some feedback from experts.

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Is Social Media making Companies too reactive?

28/10/2011 - 15:02 - 3209 reads - 3 answers
Keith Schorah's picture

Are companies focusing too much on reacting to customers who make noise on twitter, rather than proactively improving their overall service?

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