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Any Answers

Welcome to Any Answers. This is the place to seek the answers to those burning CRM, Marketing and Customer Management questions and share your expertise with those seeking solutions. If you ask a question, you'll get to rate the best answer. You'll also notice that there are a few different options available when posting a question, for instance you can now upload video or audio files. If you have any queries, please do feel free to contact us.

starting a viral campaign

2 July 2009 - 16 reads

Has anyone done a viral campaign before?

By BG

Net Promoter Score - any good?

29 June 2009 - 97 reads - 1 comment

I'm after some reviews of Net Promoter Score - any first hand experiences to share?

By Vera Grafton

Overcoming networking hangups

19 June 2009 - 174 reads - 1 comment

Business networking

By Matt Henkes

Cleaning up data

19 June 2009 - 121 reads - 2 comments

How do I go about cleaning up data?

By D Matthews

Changing customer contact number strategies

9 June 2009 - 183 reads

Does anyone have any experience with changing strategies for customer contact phone numbers - for example changing from multiple lines to one consolidated number with key option presses or moving from freephone to low-call numbers - and if so what was the impact of this?

By Tibor Kazimir

CRM Software Review...

8 June 2009 - 335 reads - 6 comments including best reply

We are reviewing our CRM solution and I'm keen to hear members views of the following packages...

By tdunks

The best free marketing competitions

4 June 2009 - 208 reads - 1 comment

Does anyone know of any good marketing competitions where you don't have to pay to enter?

By Karen G

Should I go with software as a service CRM?

4 June 2009 - 181 reads - 3 comments

As we've been using on-premise for a few years are there any problems or challenges I should be aware of when it comes to 'changing streams' at this point? Has anyone gone through this change problem free? Are there any other issues I should take into consideration or bring to the attention of the CEO when it comes to hosted CRM?

By Henry Dean

Discussion point

 Enterprise feedback management is a really valid approach that not many people seem to be exploring. It could have a huge impact on your business. 

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Customer strategy poll

What are your strategies for success in the credit crunch?
Concentrating on existing customer retention
6%
Focusing more on acquiring new business
6%
A mixture of customer retention and new business acquisition
81%
We don't have a specific strategy
6%
Total votes: 16