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how to set up and run - best practices
What department should social CRM sit under?
Can anyone recommend some good books on CRM?
I would like to hear your advice on CRM on mobile devices.
I’d like to understand current drivers behind the purchase of CRM systems from customer side.
How can I ensure the quality of data is good in my company's CRM system?
Which department should take responsibility of customer experience?
Any recommendations for getting my sales team to use CRM?
WHO SHOULD MANAGED CRM? SALES? MARKETING?