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call centers in the cloud
Posted by johnalbert486 on Wed, 07/12/2011 - 10:40
hi, what are the pros and cons of having a call center 'in the cloud'? would like some feedback from experts.
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Effect of Cloud computing
Actually Cloud computing became very popular in these days. So Cloud call center is one of the easiest solution it reduces the cost of infrastructure, there are certain points which are majorly considered while choosing Cloud call center, it should be scalable for many agents, live reporting, answering machine detection, customer history and notes, remote agents, CRM Integration, developer support whether any charges applied for it or not.
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