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Looking for good knowledge base software for customer success agents to use
Can you provide feedback whether the below approach has value or not?
I'm exploring options with integrating Verint as a WFM tool and Salesforce as the existing CRM. Anyone have experiences or feedback to share?
We're running a Twitter Q&A on the subject of personalisation and want to know your thoughts on the benefits and the issues surrounding it.
We're after some of your favourite content marketing examples.
Please fill in this survey. It takes just a couple of minutes. Thanks a lot.
We are considering utilizing this metric in the future and I'd love any insight you may have.
We're seeking examples of customer journey maps to help members.
What are the most recommended marketing qualifications?
Customers are increasingly demanding a tailored, personalised experience with brands, but with privacy such a sensitive issue, when does 'personal' become 'creepy'?