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Market size question
Posted by erosswog@hp.com on Wed, 22/06/2011 - 21:25
What is the Market size in US dollars for CRM/Relationship Managment in the US, Canada, Mexico and particularly Brazil?
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Stats
Here are a few related stats:
The global CRM applications market experienced year-over-year growth of 6.2% to a revenue of $16.5 billion in 2010, according to the Worldwide Semiannual Customer Relationship Management Applications Tracker by IDC.
IDC expects the CRM applications market to continue to grow in 2011 with revenue hitting $18 billion (7.6% year-over-year growth).
According to Gartner research from earlier this year, North America has the largest total market for CRM software revenue, and is expected to account for $7.6 billion in 2012. Europe is expected to account for $3.9 billion in 2012.
I'll keep digging for stats specifically relating to Canada, Mexico and Brazil...