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MyCustomer.com is going to be focusing on the topic of omnichannel retail during May, and our early interviews and discussions have demonst
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I would like advice on how to run a voice of the customer audit
Pre-developed, yet flexible hosting capabilities for a customer base >10k
Whilst delighting customers is a laudable goal it does not always make commercial sense....
looking for good alternatives MSDynamics CRM 2011
Discuss this at the next BQF Customer Experience Event in central London, 1st May
Salesforce started AppExchange in 2006 to provide additional functionalities to clients from different industry domains. Salesforce is competing with Giants like Microsoft, Oracle and SAP which have got the entire basket of products for different streams like CRM, Manufacturing and sales and distribution and finance. Should Salesforce also expand its footsteps beyond CRM to attract more clients?
How to build corporate culture to be customer focus?
Looking for role play ideas for Outbound Dialler Role.