I am still trying to work out why a "slight improvement" in CRM software revenues was expected this year, organisations were still being careful about their investments, with 45 per cent not planning to select new CRM technologies in 2010, up 5% from 2008, he added. (Gartner)
So they should be careful, life has changed as I have said before.
I asked this Question of a potential SITEFORUM client.