As some of you know, occasionally news reaches us of customer service tales so woeful we feel obliged to write a song about it.
Previously we scribbled a tune for Darren about his shocking BT broadband experience. The BT customer service people appreciated the chance to get involved and help out. Shame their CEO didn’t feel quite the same way.
Contrast this with a problem another friend had with Barclaycard. When we put them to the sword, I mean wrote a little song about them, they entered into the spirit of things. We had some friendly exchanges and they fixed the customer problem quickly.
Fast forward to 2011 and a new problem presents itself. Over on our LinkedIn group, David Shanks has been experiencing poor service and bad management at the hands of Johnson’s Dry Cleaners. In frustration he shared his tale which led to all kinds of song suggestions plus another sorry Johnson’s tale courtesy of Gary Franklin. We couldn’t resist. This one is for David, for Gary, and Johnson’s too, if they are listening? Here is the link if you fancy a listen.
http://stopdoingdumbthingstocustomers.com/poor-customer-service/taken-to-the-cleaners/
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