The John Coldwell blog

I have just come back from running one of our full-day post-survey workshops with an international IT firm.  It was an excellent session.  The results weren’t good, but the team came up with a bunch of ideas, which were prioritised so that the low-cost quick-wins came first.  But the best part of the session (for me, anyway) was the change in attitude of the CEO as the day progressed.  Early on he was asking about statistics and benchmarking (and so were some of the directors).  Don’t get me wrong; I’ve got nothing against statistics and benchmarki