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Read the latest expert opinions from the MyCustomer community.
Consumers in the UK expect their financial services provider to know who they are based on previous contact with them. That was one of the key findings of a new survey of 2,002 UK consumers conducted by Leadership Factor on behalf of [24]7.
View the whole blog: Customer Service and Technology
Most PR and Marketing departments are well versed in social media monitoring, but new research shows that Customer Service teams are rapidly catching up.
View the whole blog: Social Customer Service and Social CRM
It is fascinating to see, and more importantly, to feel the differences between the two countries that I love – the United States and the United Kingdom (UK).
View the whole blog: Colin Shaw
A few months ago, I found myself buying a pair of shoelaces online. When I say ‘found myself’, I literally suddenly became aware of what I was doing.
View the whole blog: Steven WaldenLet’s be honest; phoning a call centre isn’t most people’s favourite pastime. Company after company, we can find ourselves foraging thorough a maze of seemingly endless menu options… and then you’re kept on hold. It’s what we at NewVoiceMedia set out to change.
View the whole blog: When selecting cloud services, it’s all about the destination
Customer experience pioneer and retail giant, Nordstrom, recently found itself in hot water over customer privacy.
View the whole blog: Touchpoint InsightsProviding effective social customer service is a challenge for any business, but when you’re one of the world’s largest electronics compani
View the whole blog: Social Customer Service and Social CRMWeb designers and SEO experts constantly find themselves at odds when collaborating to create a new website. While most web designers are concerned with creativity and the flow of a website, they are le
View the whole blog: Web Design vs. SEO Finding the Balance
Customer focused companies have one common thread, you guessed it, they look at the world from the “outside in”; from the customers point of view. When formed, companies traditionally look at the world from the “inside out”. They need to develop the product or service that they will bring to ma
View the whole blog: Thunderhead.com blog
