This Customer Loyalty and Retention blog focuses on creating complete customer centricity within the organisation - keeping the customer at the heart of all business operations, from the top down.
Keith, Managing Director at SynGro, is passionate about enhancing customer experiences. His blog discusses topical news, ideas and advice on all things customer.
SynGro is focused on the enterprise sector of the Voice of the Customer market where its skills in integrating VOC information with client data such as financials and CRM have been paramount to its success.
Headquartered in the UK, SynGro supports its clients’ activities in more than 60 countries and 30 languages.
SynGro has perfected a four stage process which enables clients to transform their business and adopt a customer centric culture.