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Read the latest expert opinions from the MyCustomer community.
Consumers in the UK expect their financial services provider to know who they are based on previous contact with them. That was one of the key findings of a new survey of 2,002 UK consumers conducted by Leadership Factor on behalf of 7.View the whole blog: Customer Service and Technology
Most PR and Marketing departments are well versed in social media monitoring, but new research shows that Customer Service teams are rapidly catching up.View the whole blog: Social Customer Service and Social CRM
Let’s be honest; phoning a call centre isn’t most people’s favourite pastime. Company after company, we can find ourselves foraging thorough a maze of seemingly endless menu options… and then you’re kept on hold. It’s what we at NewVoiceMedia set out to change.View the whole blog: When selecting cloud services, it’s all about the destination
Customer experience pioneer and retail giant, Nordstrom, recently found itself in hot water over customer privacy.View the whole blog: Touchpoint Insights
Providing effective social customer service is a challenge for any business, but when you’re one of the world’s largest electronics companiView the whole blog: Social Customer Service and Social CRM
Web designers and SEO experts constantly find themselves at odds when collaborating to create a new website. While most web designers are concerned with creativity and the flow of a website, they are leView the whole blog: Web Design vs. SEO Finding the Balance