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Read the latest expert opinions from the MyCustomer community.
We often discuss how brick-and-mortar stores must become omnichannel, creating online and mobile presences to keep up with channel-agnostic consumers. But what about online-only retailers? They too would benefit from an omnichannel presence in the physical world.
View the whole blog: Bazaarvoice blog
What’s your strategy for business success? If, like Southwest and Costco, you're competing primarily on price—and have aligned this with your customer experience strategy—your company is likely among the best when it comes to delivering a kick-ass customer experience.
View the whole blog: Touchpoint Insights
Much has been made about the future of the Internet, of customer relations, and of business interactions with customers.
View the whole blog: Colin ShawBritish consumers could be regularly experiencing a poor level of customer service, according to new research by uSwitch - with figures showing:
View the whole blog: Synthetix SpeaksThere appears to be an ongoing tug of war in the retail sector at the moment.
View the whole blog: Jeremy Michael
"It's the cost of doing business in 2013... it's here to stay". "It doesn't work, no matter what you do. Let's kill the hype".
View the whole blog: MyCustomer.com blogFor people who keep their finger on the pulse of digital trends, the week of the D11 conference is like Christmas morning, and this year was no exception.
View the whole blog: Touchpoint InsightsLast weekend, long-cancelled FOX program Arrested Development came back from the dead via Netflix.
View the whole blog: Bazaarvoice blogRecent news marking the 20th anniversary of the World Wide Web brought with it a touch of nostalgia and admiration for its creator's vision.
View the whole blog: Synthetix Speaks
