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This year will see the second anniversary of Amazon Mayday, the 24/7 video customer support on the Kindle device.View the whole blog: All About Customer Management
At the start of this decade, it would have taken a lot of nerve to claim that e-commerce would dominate the world of retail by 2015. After all, at the time e-commerce represented under 5% of retail sales, and those engaged in it were largView the whole blog: Rick Chavie's MyCustomer blog
It will come as no surprise to read that research recently undertaken by Celebrus Technologies into the marketing activities of US and UK airlines and hotels, found that the majority of brands have a mobile app.View the whole blog: Celebrus Technologies - the power of power one-to-one data-driven marketing, real-time personalization and advanced customer analytics.
Every business has to deal with an unhappy customer once in a while. Having customers who are disappointed with your work is not necessarily an indication of sub-par work.View the whole blog: Who Is My Customer? Validating Before You Execute
So here we are back at work on a bleak Monday morning.View the whole blog: Susan Binda, head of loyalty marketing and insight, The Logic Group
Sales used to be the gatekeepers of product knowledge - however, things have changed and by the time your prospective sale reaches you, 60% of their purchase decision has already been made (Corporate Advisory Board).View the whole blog: My top five questions to ask a prospect to close the sale
History shows that businesses often rebrand because of financial instability. Take one of the most well-known brands in the world today. In 1997, Apple was veering dangerously close to bankruptcy.View the whole blog: Does your customer service strategy scare customers away?
Regular readers will know about my long running difficulties with my current satellite TV provider. I won’t name names but lets just say I believed in better, and just got three price rises in two years instead.View the whole blog: The Customer Service Network Blog