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Local business owners underestimated the power of search engines over the past few years, but today things are changing for the better.View the whole blog: Lyuben's Business Marketing Blog
From one-man bands to multinationals, most businesses and brands now have a presence on Twitter. A number of these – certainly the bigger ones - will even have a dedicated account for customer service. It’s easy to see why.View the whole blog: All About Customer Management
There are a million and one reasons for ensuring your brand provides its customers with a positive customer experience, not least of which is the impact that customer experience can have on the bottom line.View the whole blog: All About Customer Management
With so many different ways to communicate with customers, companies have to work harder and smarter to build and maintain strong relationships.View the whole blog: Could your CMS help you to find buried treasure?
Any organisation undertaking a process of CX transformation that does not tackle employee engagement is going to miss an important piece of the puzzle.View the whole blog: MyCustomer.com blog
Along with many other sectors, banking and online payment systems can also improve their online services with the integration of live chat software in their website.View the whole blog: How Improving Customer Experience Leads to Business Success?
There are multiple techniques which an entrepreneur can use to surge its online sales but the one most effective method which delivers long-term revenues is’ upgrading the standard of your customers service’.View the whole blog: How Improving Customer Experience Leads to Business Success?
Recently, consumer champion Which? released research into the industView the whole blog: Building communication in to the complete customer journey
Teradata and Celebrus Technologies commissioned Redshift Research, a leading UK Market Research company, to examine the different attitudes towards personalisation and data privacy amongst consumers in both the UK and Germany.View the whole blog: Celebrus Technologies - the power of power one-to-one data-driven marketing, real-time personalization and advanced customer analytics.