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With Amazon launching same day pick-up for Prime customers, the ecommerce giant is taking convenience to the ulView the whole blog: Core Fulfilment - talking about fulfilment for ecommerce
When a customer asks you a question, do you double-check your assumptions about their intended outcome? So often we take customer inquiries at face value, or simply assume we know what is meant.View the whole blog: Customer Experience Best Practices
Businesses traditionally classify their internal departments into one of these two categories : “Cost center” and “Profit center”.View the whole blog: Who Is My Customer? Validating Before You Execute
The ‘Always On Consumer’; a breed of fast-moving, tech-savvy and digitally-immersed shoppers, for whom a world of information and interaction lies at the fingertip swipe of a touchscreen.View the whole blog: Intel Services
“Our client-centric banking approach is driving momentum in our core business fundamentals,” said William H. Rogers, Jr., chairman and chief executive officer of SunTrust Banks, Inc.View the whole blog: Customer Experience Best Practices