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The Internet of Things (IoT) is the network of physical objects or "things" embedded with electronics, software, sensors and connectivity to enable it to achieve greater value and service by exchanging data with the manufacturer, operatorView the whole blog: Bob Pike blog
A number of clients I work with in the Contact Centre environment offer customers the chance to share any feedback they may have on their experience with the brand. This is very important in today’s age.View the whole blog: Customer Experience Blog
Last week I tried to complete the relatively simple task of checking into a hotel (well, serviced apartments) prior to our Service Excellence Journey event on Wednesday.View the whole blog: The Customer Service Network Blog
The path to purchase is key to brand marketing, as it provides a means for brands to follow shoppers and engage with them at each stage of the sales funnel.View the whole blog: All about the path to purchase
Customer loyalty is important to business success. Profitability of customer retention is pretty much common knowledge. So companies do a lot to encourage customer behavior that favors their brand, to increase:View the whole blog: Customer Experience Best Practices
By Jess Wells, Sr. Manager of Product Marketing, Verticals, GenesysView the whole blog: Customer Journeys in the Digital Age
Technology has drastically changed the way customer relationship management works.View the whole blog: Who Is My Customer? Validating Before You Execute
How do you get customer-facing teams, which often have very different goals, collaborating on social media?View the whole blog: Social Customer Service and Social CRM