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I read a statistic the other day that shouldn’t have shocked me, but it did. Two thirds of shoppers would buy more from retailers if they received better customer service.View the whole blog: Why your business needs customers at the heart of everything you do
When you think of CRM, you might think of big corporations inputting masses of data into a large database, but all sorts of businesses from multinationals to sole traders are now using CRM in one form or another.View the whole blog: The Future of CRM
What do you think about predictive analytics?View the whole blog: Customer Service and Technology
What if you could read your customers’ minds?View the whole blog: Tips for Making Greater Use of your Facebook Business Page
Digital disruption is a huge growth opportunity but you just need to find it.View the whole blog: IBM Retail
Having an engaged customer base can be highly beneficial for businesses.View the whole blog: General Business Blog
Until a couple of decades back, the customers had personalised shopping experience due to the familiar salesman or saleswoman at the stores in their neighbourhood.View the whole blog: Six things you can do each day to improve your CX
Like most people these days, I don’t use a lot of cash, since debit and credit cards are accepted just about everywhere. But U.S.View the whole blog: How technology can revolutionise the retail industry
The modern loyalty program, which rewards customers for their business, can be traced back to the early 1980s, when airlines began offering exclusive benefits for “frequent flyers.” The trend has been growing ever since, with the result thView the whole blog: How technology can revolutionise the retail industry