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The traditional desktop is often seen as the big brother of mobile when it comes to advertising and building a brand.View the whole blog: Joy Dean, Head of Partnerships at Widespace
Keeping employees happy and motivated is an agenda item that is on everyone lips, but little action seems to be happening. As a result, Employee Engagement is slipping as well, which is a problem for Customer Experience.View the whole blog: Colin Shaw
Almost all of us at least know the name Play.com, even if we’ve never bought anything from them. But how about Rakuten?View the whole blog: Core Fulfilment - talking about fulfilment for ecommerce
Ten tips for retailers looking to harness the power of twitter to engage existing customers and gain new ones:View the whole blog: Social media retail tips
Forget everything you think you know about holiday shoppers.View the whole blog: Bazaarvoice blog
This article is part of a series describing 10 unique characteristics of customer experience relative to more well-known concepts such asView the whole blog: Customer Experience Best Practices
How well do you know your best friend?View the whole blog: David Maitland, General Manager, EMEA at Couchbase
Being Customer-Centric requires rewarding those that contribute to Customer-Centricity.View the whole blog: Colin Shaw