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About ten years ago, we did some customer service workshops with Premier League football clubs. I co-ran a session at Arsenal FC where a club shop employee said smugly after about five minutes of the workshop;View the whole blog: The Customer Service Network Blog
Almost 6 in 10 marketers agree that personalizing content is crucial to their online marketing strategies.View the whole blog: DataMentors: Know Thy Customer Blog
Good customer service will help retain customers, result in repeat business and new business. And there are plenty of new technologies, clever concepts and even trends that promise to help brands better their customer service offering.View the whole blog: Does your customer service strategy scare customers away?
So it's been a couple of busy months, and I had promised to talk about customer experience metrics that happen the most. But dear readers, you’ll have to wait for that one till next month.View the whole blog: Customer Experience Blog
As brands continue to place increasing emphasis on delivering the right customer experience, much of that focus is on the need for the right technology and the right processes to do so. This is no bad thing.View the whole blog: All About Customer Management
You are a bad customer. We are all bad customers…now. Or we at least have greater potential to be bad customers.View the whole blog: The Emotional Intelligence Experience
A multi-channel social media strategy is a crucial aspect of modern marketing campaigns, but as the number of social networks continues to rise, is it beneficial for brands to try and have a presenView the whole blog: Social Customer Service and Social CRM