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Read the latest expert opinions from the MyCustomer community.
Imagine, for a moment, that instead of providing products or services, the purpose of your business is to help your customers locate buried treasure. How would you go about it?View the whole blog: Could your CMS help you to find buried treasure?
Change is coming in the way organisations fund their voice-based customer service operations. Both the EU and Ofcom have designs on the number range and pricing of such services.View the whole blog: NewVoiceMedia's customer service blog
Businesses in 2014 are constantly looking at new ways to connect with their customers on a more one-to-one level and the popularity of social networking on the web has led to many changes and advancements in communication.View the whole blog: Visebility Blog - Customer Service From An Online Perspective
Despite customer loyalty programmes being two-a-penny in many industries, a growing weight of evidence suggests that customers are increasingly wary of them.View the whole blog: MyCustomer.com blog
Before we start, I need to put it out there: none of the following affects my love of Chocolate Digestives. Or Jamaican Ginger Cake.View the whole blog: Ward's words of wisdom