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“Well, why the *&^(%$ is your system so *&^&&^ing slow?”
That was pretty much the customer’s opening line. And the call got worse from there. “It’s always like this,” said Charlotte.View the whole blog: Customer communications - the missing element
Like most business people, Customer Experience Professionals are busy people and their time is valuable. You feel as if you never have enough time to do everything and a lot of the time you frankly feel a bit overwhelmed.View the whole blog: Customer Service and Technology
As a customer, you may not be keenly aware of all the times you’re captivated by interactive displays and digital signage in retail stores. The business side of you should be, though.View the whole blog: The Customer Isn't Always Right... But Usually Is.
Recently I had the pleasure of attending TEDx Bristol, where Dr Paul Bremner, lead researcher at The Bristol Robotics Laboratory, delivered what I think must be the first presentation via a robot avatar.View the whole blog: Triana's thoughts and other musings