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You've made the decision to move your established on-premise CRM system into the cloud, and you can see the benefits from having information at your fingertips everywhere you go...but where do you go from here?View the whole blog: CRM – Tips and strategy from a veteran
More phones are ringing across the world every day as theView the whole blog: NewVoiceMedia's customer service blog
A lot of businesses start off as small one-man operations.View the whole blog: Who Is My Customer? Validating Before You Execute
Effective recalls must run like a well-oiled machine. Every aspect needs to be coordinated and documented, while communications have to be well targeted.View the whole blog: Farzad Henareh, Managing Director UK & Europe
Everyday, I hear three words on repeat from marketers: acquisition, nurturing, retention.View the whole blog: Neil Capel, CEO and Co-Founder, Sailthru
The earlier blog highlighted business functions such as Marketing, Sales, Customer Support, Product Innovation and others where social mediView the whole blog: Social IQ - Social for Business Blogs
Cloud computing is fast becoming one of the most attractive industries to invest in.View the whole blog: NewVoiceMedia's customer service blog
As we emerge re-trained by the recession and empowered by technology, we realize that society, culture, aspirations and values have changed fairly significantly.View the whole blog: Saatchi & Saatchi X on shopping experience