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For holistic customer experience management, the challenge is horizontal alignment to deliver intentional customer experiences.View the whole blog: Customer Experience Best Practices
21 years ago, back when Justin, Britney and Christina were all still in the Mickey Mouse Club, I was a young, very inexperienced Marketing Executive intern huddled over a high power (486) computer, trying to work out if I was about to make a career-limiting decision.View the whole blog: Words of wisdom...
The above quote is from an unknown source but fits the bill perfectly for this week’s blog post as we look at the wilful avoidance of admitting something is wrong, or presenting results in such a way that it appears they are better than theyView the whole blog: The Customer Service Network Blog
Valued at over $18bn, Uber’s app-enabled taxi service has put disruptive ‘convenience tech’ on the map and spawned a myriad of Uber-style businesses. But what makes Uber tick?
Attack of the Uber-ClonesView the whole blog: Dr Paul Marsden
So far, we have covered retaining customers, building proactive relationships and finding ways to better listen to your customer needs. This time, we’re focusing on the mapping of your customer journey.View the whole blog: Customer Experience Blog
by Martin Wallace on December 11, 2014View the whole blog: Innometrics Blog
A week after Black Friday, 52% of consumers had already done over three quarters of their Christmas shopping this year, with 16% claiming to have compView the whole blog: The Eptica Customer Experience blog
A new understanding of innovation success factors is making traditional logic obsolete.View the whole blog: Customer Experience Best Practices