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Read the latest expert opinions from the MyCustomer community.
Let’s be honest; phoning a call centre isn’t most people’s favourite pastime. Company after company, we can find ourselves foraging thorough a maze of seemingly endless menu options… and then you’re kept on hold. It’s what we at NewVoiceMedia set out to change.View the whole blog: When selecting cloud services, it’s all about the destination
Customer experience pioneer and retail giant, Nordstrom, recently found itself in hot water over customer privacy.View the whole blog: Touchpoint Insights
Providing effective social customer service is a challenge for any business, but when you’re one of the world’s largest electronics companiView the whole blog: Social Customer Service and Social CRM
Web designers and SEO experts constantly find themselves at odds when collaborating to create a new website. While most web designers are concerned with creativity and the flow of a website, they are leView the whole blog: Web Design vs. SEO Finding the Balance
Customer focused companies have one common thread, you guessed it, they look at the world from the “outside in”; from the customers point of view. When formed, companies traditionally look at the world from the “inside out”. They need to develop the product or service that they will bring to maView the whole blog: Thunderhead.com blog
NPS/CSAT attitudinal measures (I use the terms interchangeably) are all very well but companies make a fatal error when they confuse Output with Input in the design of their touchpoint metrics.View the whole blog: Steven Walden