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Is QlikTech bringing transparency to business intelligence pricing?
IBM adds Varicent Software to its analytics portfolio
Big Data analytics: Turning zettabytes of data into actionable information
Why mobile is bringing new meaning to data and analytics
Oracle targets SAP customers with latest analytics announcements
SAP launch takes predictive analytics "beyond the statisticians"
Business intelligence and analytics a $12bn market - Gartner
Google's New Social Analytics: 10 things you need to know
IBM launches analytics offering to predict customer behaviour
Adobe adds cross-visit analytics to digital marketing suite
Zendesk launches analytics feature to understand “silent” customer
Pegasystems launches next-generation marketing solution
How to measure the ROI of personalisation
Why is Amazon launching a physical store – and what will it mean for retail?
Why is the customer journey so complex and what does it mean for business?
Customer journey mapping: The opportunities and obstacles
How to create a customer journey map
The myths and realities of modern customer service
How to better manage your marketing agency
UK contact centres now handling 250m live chats per year
Who Owns Customer Success: Services or Sales?
Infographic: How retailers can turn consumer confusion into omnichannel activity
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