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SAP launch takes predictive analytics "beyond the statisticians"
Business intelligence and analytics a $12bn market - Gartner
Google's New Social Analytics: 10 things you need to know
IBM launches analytics offering to predict customer behaviour
Adobe adds cross-visit analytics to digital marketing suite
Zendesk launches analytics feature to understand “silent” customer
Pegasystems launches next-generation marketing solution
Yammer unveils new analytics dashboard
Oracle launches Exalytics In-Memory Machine as Hana battle heats up
Speech analytics, contact centres and the battle to overcome the cynics
Want to get value out of your analytics? Then deal with this issue before you buy the software
SAS swoops for aiMatch to boost digital advertising play
Internet of Things: Why the Support of Things is the future of customer experience
How to build a data-driven marketing strategy
Six retail trends that will change how we shop
How can B2B marketers make marketing automation better?
Data-driven marketing: What speedbumps are slowing our progress?
Questions to help determine a CRM strategy
Do retailers deliver customer service better online?
Five top tips for making your business app indispensable
How to succeed when the key differentiator is rubbish service
Sky and DXI win Service Desk Institute ‘Best Implementation of an ITSM Solution’
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