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Analytics, web intelligence hubs and future proofing your digital marketing
SAS CEO Jim Goodnight talks social, cloud and setting up business
Radian6 adds OpenAmplify and Klout analysis, unveils mobile functionality
Start-up Custora unleashes predictive analytics for customer retention
SugarCRM adds IBM integrations to boost collaboration and analytics
IBM unveils Cloud-based social analytics tool
Gartner CRM Summit: Adapt or die in the new CRM future!
SAP unveils in-memory analytics apps
Adobe claims social media ROI breakthrough with new tool
Data warehousing reaches "significant inflection point" in 2011
Business intelligence booms amid productivity and costs concerns
Into the mainstream: Socialytics for effective CRM
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Using social media to map the consumer journey to the customer experience
First Direct: Six experience lessons from the bank that bucks the trend
Omnichannel: New service buzzword, same service problems
How to kick-start conversations with your customers
Primark: Can a High Street store survive without ecommerce?
People are channels too: How staff deliver omnichannel experience
How to kick-start conversations with your customers
A third of customers take to social to vent service frustrations
Consumers are most open to ads while shopping. Opportunities for brands and retailers
The impact inconsistent customer service has on customer satisfaction
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