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Twitter analytics tools would drive social investment
Satmetrix marries NPS with sentiment for new social media measurement tool
Salesforce.com makes analytics u-turn after customer pressure
React.com launches free social analytics tool
MyCustomer.com members offered discount for social media analytics workshop
CRM in 2012: The expert predictions
IBM beefs up social business software with analytics
Oracle strikes back at SAP with in-memory data management offering
DOWNLOAD: How to identify your best customers
Speech analytics adoption set to soar in 2012 - report
IBM advises ICT pros to skill up for social, analytics and mobile
Tibco launches collaborative analytics platform
How to build a search marketing strategy
The top nine social media faux pas: Is your brand socially awkward?
Twitter and TV: How should brands respond to multi-screening?
What will Facebook video advertising mean for marketers?
Can social media save banks from disruptive customer expectations?
HMRC hires marketing guru to "sex up" tax
Is social media confusing customer service?
Anti-social networks: Why are you failing to engage online?
It's a CRM deployment jungle out there!
Infographic: The social video starter guide
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