analytics

Verint Systems upgrades Voice of the Customer analytics offering

IBM combats Big Data with new analytical decision management solution

Why do customers abandon: A case study in resolving high abandonment rates

Nexidia to "revolutionise" contact centres with new analytics offering

Everything you know about digital measurement is wrong!

Nexidia adds new capabilities to multi-channel analytics solutions

Convergys adds customer experience offerings to analytics portfolio

Oracle ups the ante in “social CRM arms race” with Collective Intellect acquisition

Data-mining – a Holy Grail for the business of the future

Dell expands services for applications powered by SAP’s HANA

Survey reveals aggressive Big Data strategies for business advantage

Telecoms becomes new battleground for customer experience vendors

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