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analytics
CRM in 2012: The expert predictions
IBM beefs up social business software with analytics
Oracle strikes back at SAP with in-memory data management offering
DOWNLOAD: How to identify your best customers
Speech analytics adoption set to soar in 2012 - report
IBM advises ICT pros to skill up for social, analytics and mobile
Tibco launches collaborative analytics platform
DOWNLOAD: How to measure the ROI of real-time feedback analytics
Report analytics: Complementing business intelligence or replacing it?
Data the solution for slowing ecommerce sector
Facebook launches 'People Talking About This' metric and Page Insights analytics
Google moves into paid analytics with Premium product
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Using social media to map the consumer journey to the customer experience
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Omnichannel: New service buzzword, same service problems
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Marketing Cloud: The final nail in IT’s coffin?
What does omnichannel mean?
How to kick-start conversations with your customers
A third of customers take to social to vent service frustrations
The impact inconsistent customer service has on customer satisfaction
Omnichannel: New service buzzword, same service problems
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