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Oracle ups the ante in “social CRM arms race” with Collective Intellect acquisition
Data-mining – a Holy Grail for the business of the future
Dell expands services for applications powered by SAP’s HANA
Survey reveals aggressive Big Data strategies for business advantage
Telecoms becomes new battleground for customer experience vendors
Research reveals secrets of analytics ROI
Emailvision unveils "first" geo-marketing analytics tool
Google launches BigQuery Cloud analytics tool to public
IBM extends Smarter Commerce initiative with Tealeaf acquisition
Teradata targets marketing by teaming Aprimo with eCircle acquisition
IBM takes aim at Big Data with 'ground up' solutions
Information Builders add analytics to WebFOCUS Magnify
Contact centres: The ultimate ebook
How to build a search marketing strategy
What can neuroscience teach us about customer service?
Twitter and TV: How should brands respond to multi-screening?
The top nine social media faux pas: Is your brand socially awkward?
CRM budgets rise despite widespread strategy shortcomings
Anti-social networks: Why are you failing to engage online?
Telecommunications – A growth industry in the UK
It's a CRM deployment jungle out there!
HMRC hires marketing guru to "sex up" tax
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