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Two thirds of consumers don’t download apps, says Ovum
Infographic: The top online CRM and social CRM apps
Infographic: Mobile app behaviour in 2013
Can mobile survey apps unlock better client interaction?
Customer experience: What to do when apps go wrong
Gartner: Banks should be banking on APIs and apps, not applications
cloud.IQ launches digital marketing apps for ecommerce
Mobile site or mobile app: Which is best for your business?
Vince Sider, BBC Worldwide: Facebook is the best place to launch apps
Gartner: Consumers to spend $2.1 trillion on tech products and services in 2012
Facebook launches UK App Center
IBM announces augmented reality in-store mobile app
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Going through the gears: How to ensure your social strategy is sustainable
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Debunking the top five mobile marketing myths
Customer effort score: The truth about the controversial loyalty tool
How will Facebook’s hashtags benefit your brand?
Should social customer service be integrated into the call centre?
The cost of doing business: The truth about social customer service
The Queen of Tech Trends Sees Big Things for Social Sharing
What will Salesforce.com's ExactTarget deal mean for marketing?
Never say Neville again: Service sector responds to The Call Centre
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