Brent Leary's social CRM roundtables

For this series, social CRM guru Brent Leary talks to leading experts from the world of CRM and social CRM about topical issues and the industry at large. A CRM industry analyst, author, speaker and award winning blogger, Leary is co-founder and partner of CRM advisory firm CRM Essentials LLC. He serves on the national board of the CRM Association, blogs at BrentLeary.com and can be found on Twitter at http://twitter.com/BrentLeary.

The SCRM roundtable: The social CRM questions you should be answering

01/03/2012 - 02:02
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Brent Leary, Paul Greenberg and Esteban Kolsky on the end of the beginning of social CRM.

Time for social CRM to deliver actionable insight?

16/02/2012 - 02:05
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Brent Leary, Paul Greenberg and Esteban Kolsky debate social CRM and whether we've lost sight of some of its value.

How is mobile technology redefining the customer relationship?

14/07/2011 - 01:00 - 2 comments
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Brent Leary's expert roundtable tackles the impact and implications of mobile technology on customer relationship management.

Did CRM forget about relationships - and will social CRM solve this?

09/05/2011 - 01:12
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Brent Leary is joined by the godfathers of relationship marketing Mike Muhney and Jon Ferrara for his latest roundtable session.
Audio

Brent Leary's roundtable dissects Salesforce.com's Radian6 deal

07/04/2011 - 01:05
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Paul Greenberg, Denis Pombriant and Michael Fauscette join Brent to discuss the implications of one of the deals of the year.
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Brent Leary's social CRM roundtable

17/03/2011 - 01:31 - 3 comments
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Brent Leary talks to Paul Greenberg, Ray Wang and Esteban Kolsky about the state of play in social CRM.
Audio

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