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Big Data: It's not the size that counts!
Umberto Milletti, InsideView: How social fits into the sales process
Microsoft accelerating CRM release cycle as collaboration comes into focus
Gartner: Business intelligence spending breaks the $10bn mark
Analytics, web intelligence hubs and future proofing your digital marketing
Data warehousing reaches "significant inflection point" in 2011
SAP launches BI solution to tackle 'big data'
SAS looks for integrated marketing leadership with Assetlink acquisition
Business intelligence booms amid productivity and costs concerns
Into the mainstream: Socialytics for effective CRM
Social networking details increasingly integrated with CRM data
Oracle targets SAP customers with new business intelligence tool
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Using social media to map the consumer journey to the customer experience
First Direct: Six experience lessons from the bank that bucks the trend
Omnichannel: New service buzzword, same service problems
How to kick-start conversations with your customers
Primark: Can a High Street store survive without ecommerce?
People are channels too: How staff deliver omnichannel experience
How to kick-start conversations with your customers
A third of customers take to social to vent service frustrations
The impact inconsistent customer service has on customer satisfaction
Omnichannel: New service buzzword, same service problems
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