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What, why, where and how: The CIO's roadmap to the customer service Cloud
Forrester on Oracle: Life without Larry will be business as usual
Gartner: Top 10 strategic tech trends for 2014
Contact centre trends and technologies: The vendor perspective
Cloud-based contact centres: Pros, cons and practical advice
Marketing Cloud: Easy to say but hard to do!
NetSuite not sweating over SAP's increasing Cloud commerce credentials
What happens if your Cloud service provider goes into administration?
SAP CEO: We're growing faster in the Cloud than SFDC and Oracle
How to build a sales strategy that harnesses the IT mega-trends
The week that reshaped the Cloud: The analysts' verdict
Oracle and Salesforce.com integrate Clouds: Ellison and Benioff now BFFs?
Internet of Things: Why the Support of Things is the future of customer experience
How to build a data-driven marketing strategy
How can B2B marketers make marketing automation better?
Six retail trends that will change how we shop
Data-driven marketing: What speedbumps are slowing our progress?
Questions to help determine a CRM strategy
Do retailers deliver customer service better online?
Five top tips for making your business app indispensable
Will drones ever be more than a flight of fancy in ecommerce?
npower adopts Rant & Rave technology to capture detailed customer insights
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