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What, why, where and how: The CIO's roadmap to the customer service Cloud
Forrester on Oracle: Life without Larry will be business as usual
Gartner: Top 10 strategic tech trends for 2014
Contact centre trends and technologies: The vendor perspective
Cloud-based contact centres: Pros, cons and practical advice
Marketing Cloud: Easy to say but hard to do!
NetSuite not sweating over SAP's increasing Cloud commerce credentials
What happens if your Cloud service provider goes into administration?
SAP CEO: We're growing faster in the Cloud than SFDC and Oracle
How to build a sales strategy that harnesses the IT mega-trends
The week that reshaped the Cloud: The analysts' verdict
Oracle and Salesforce.com integrate Clouds: Ellison and Benioff now BFFs?
How to measure the ROI of personalisation
Why is Amazon launching a physical store – and what will it mean for retail?
Why is the customer journey so complex and what does it mean for business?
Customer journey mapping: The opportunities and obstacles
How to create a customer journey map
How to better manage your marketing agency
The myths and realities of modern customer service
Infographic: How can marketers best target the modern CIO?
Marketing reinvented: Why “nerd is the new black”
Find out how to really connect with your customers
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