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Brad Wilson, GM, Microsoft Dynamics: "Cloud-based CRM is pricey"
Nucleus commends twin benefits of Cloud-based ecommerce
Convergence: Patagonia and Hard Rock Cafe talk social CRM
SmartFOCUS snapped up by Emailvision
Benioff: "Companies are being screwed by their customers"
IBM unveils Cloud-based social analytics tool
Appirio acquires Salesforce.com consultancy Infowelders
Microsoft's Brad Wilson: Thank goodness for Cloud-based CRM!
Gartner CRM Summit: Adapt or die in the new CRM future!
SAP senses "revolution" and prepares retaliation
Can the power of the SAP brand win over the doubters?
DOWNLOAD: Balancing service against cost to unlock profitability
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Using social media to map the consumer journey to the customer experience
First Direct: Six experience lessons from the bank that bucks the trend
Omnichannel: New service buzzword, same service problems
Why aren’t Voice of the Customer programmes proving their value?
Marketing Cloud: The final nail in IT’s coffin?
What does omnichannel mean?
How to kick-start conversations with your customers
A third of customers take to social to vent service frustrations
The impact inconsistent customer service has on customer satisfaction
Omnichannel: New service buzzword, same service problems
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