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cloud
Microsoft launches CRM siege on productivity, performance and price
Gartner: Cloud will drive enterprise social software market to $700m
Customer insights, collaboration and Cloud in 2011
Dreamforce: Salesforce.com unveils IT service management in the Cloud
Dreamforce: JP Rangaswami and the scientific approach to enterprise Cloud
Dreamforce: Oracle and Microsoft allowing the tail to wag the dog?
NetSuite CEO slams SAP's "stone age economics"
Cloud delivers results for Royal Mail
Change management critical to customer Cloud
Live blog replay: Business Cloud Summit 2010
SAP co-CEO comes out fighting over the Cloud
Industry body launches Code of Practice for "transparency" in Cloud Computing
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Using social media to map the consumer journey to the customer experience
First Direct: Six experience lessons from the bank that bucks the trend
Omnichannel: New service buzzword, same service problems
How to kick-start conversations with your customers
Primark: Can a High Street store survive without ecommerce?
People are channels too: How staff deliver omnichannel experience
How to kick-start conversations with your customers
A third of customers take to social to vent service frustrations
The impact inconsistent customer service has on customer satisfaction
Omnichannel: New service buzzword, same service problems
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