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What, why, where and how: The CIO's roadmap to the customer service Cloud
Is the appliance of science the reason for marketing automation's resurgence?
What are Code Halos and how are they improving the customer experience?
Multichannel viewed as the biggest contact centre challenge of 2014
Cloud-based contact centres: Pros, cons and practical advice
OpenWorld: Will Larry's no-show sink Oracle's strong Cloud showing?
Marketing Cloud: Easy to say but hard to do!
NetSuite not sweating over SAP's increasing Cloud commerce credentials
What happens if your Cloud service provider goes into administration?
SAP CEO: We're growing faster in the Cloud than SFDC and Oracle
How to build a sales strategy that harnesses the IT mega-trends
The week that reshaped the Cloud: The analysts' verdict
Internet of Things: Why the Support of Things is the future of customer experience
How to build a data-driven marketing strategy
Six retail trends that will change how we shop
How can B2B marketers make marketing automation better?
Data-driven marketing: What speedbumps are slowing our progress?
Questions to help determine a CRM strategy
Do retailers deliver customer service better online?
Five top tips for making your business app indispensable
Demandware Provides Digital Commerce Solutions for GoPro
Why labelling NHS call centre staff as 'customer service' is misleading
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