cloud computing

Microsoft is planning a raft of applications and services that enable enterprises to anticipate consumer needs, simplify the consumer experience and learn from every consumer interaction.

The next Microsoft Dynamics CRM service update will include a new, Cloud-based, cross-platform, native mobile application, the software giant announced this week.

One in three organisations will move to the Cloud to enhance their business intelligence capabilities in the next 12 months, analyst Gartner has said.

Recruitment firm Verticality has sliced 30% off its customer relationship management costs and improved sales leads by swapping Cloud solution.

Manchester Business School has chosen Cloud-based Salesforce CRM to help strengthen its client relationships and drive new customer acquisitions.

Music and TV discovery app provider Shazam is using translation services from Cloudwords to deliver a global email campaign.

Data privacy will hit home, businesses will get regulator-savvy and Cloud Computing will continue to change the way we do business in 2012.

Follow live coverage from the Business Cloud Summit, the UK's most established Cloud Computing event from 9am on Monday 5 December.

In advance of this year's Business Cloud Summit 2011, Greg Gianforte, CEO of RightNow Technologies, talks about the impact of Cloud Computing on customer experience.

Dropbox has raised $250m (£162m) in a Series B round of funding led by Index Ventures, reportedly valuing the company at a whopping $4 billion. (£2.5 billion).