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Can the power of the SAP brand win over the doubters?
DOWNLOAD: Balancing service against cost to unlock profitability
Microsoft launches CRM siege on productivity, performance and price
Gartner: Cloud will drive enterprise social software market to $700m
Customer insights, collaboration and Cloud in 2011
Dreamforce: Salesforce.com unveils IT service management in the Cloud
Dreamforce: JP Rangaswami and the scientific approach to enterprise Cloud
Dreamforce: Oracle and Microsoft allowing the tail to wag the dog?
NetSuite CEO slams SAP's "stone age economics"
Nucleus predicts Ballmer's end, HP struggles and Cloud domination for 2011
Cloud delivers results for Royal Mail
Change management critical to customer Cloud
Contact centres: The ultimate ebook
How to build a search marketing strategy
What can neuroscience teach us about customer service?
Twitter and TV: How should brands respond to multi-screening?
The top nine social media faux pas: Is your brand socially awkward?
Is social media confusing customer service?
CRM budgets rise despite widespread strategy shortcomings
Anti-social networks: Why are you failing to engage online?
It's a CRM deployment jungle out there!
HMRC hires marketing guru to "sex up" tax
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