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Cloudy CRM: Microsoft's 'Big Enchilada'
SAP senses "revolution" and prepares retaliation
Can the power of the SAP brand win over the doubters?
DOWNLOAD: Balancing service against cost to unlock profitability
Microsoft launches CRM siege on productivity, performance and price
Gartner: Cloud will drive enterprise social software market to $700m
Customer insights, collaboration and Cloud in 2011
Dreamforce: Salesforce.com unveils IT service management in the Cloud
Dreamforce: JP Rangaswami and the scientific approach to enterprise Cloud
Dreamforce: Oracle and Microsoft allowing the tail to wag the dog?
NetSuite CEO slams SAP's "stone age economics"
Nucleus predicts Ballmer's end, HP struggles and Cloud domination for 2011
Internet of Things: Why the Support of Things is the future of customer experience
How to build a data-driven marketing strategy
Six retail trends that will change how we shop
How can B2B marketers make marketing automation better?
Data-driven marketing: What speedbumps are slowing our progress?
Questions to help determine a CRM strategy
Do retailers deliver customer service better online?
Five top tips for making your business app indispensable
An introduction to A/B testing
Can today’s tech see your support team replace your sales team?
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