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cloud computing
SAP's Dalgaard announces assault on Salesforce.com
Mobile tops Cloud and Big Data as CIO innovation priority
Is Siebel the first giant to be toppled by the rise of SaaS?
Anthony Lye, Oracle: "Our CRM competitor is IBM, not Salesforce.com or Microsoft"
Chris Boorman, Informatica: “A tsunami of data is hitting enterprises”
Nathaniel Borenstein, Mimecast: "Social media is similar to email - but not as good"
Ellison blasts SAP, thanks God for Oracle's "six-year" Cloud campaign
Expect social customer tools in Q4 Dynamics CRM update - Microsoft
Fergus Gloster, Marketo: "If software firms made planes they’d fall out of the sky!"
Personal Cloud to replace personal computer by 2014 - Gartner
Can Sage CRM's tortoise catch the hare?
Benioff: "RightNow and SuccessFactors acquisitions are grasping at straws"
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Using social media to map the consumer journey to the customer experience
First Direct: Six experience lessons from the bank that bucks the trend
Why aren’t Voice of the Customer programmes proving their value?
Omnichannel: New service buzzword, same service problems
Marketing Cloud: The final nail in IT’s coffin?
What does omnichannel mean?
Global thinking: Five tips for multinational digital marketing
Consumers are most open to ads while shopping. Opportunities for brands and retailers
A third of customers take to social to vent service frustrations
The impact inconsistent customer service has on customer satisfaction
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