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cloud computing
Brad Wilson, GM, Microsoft Dynamics: "Cloud-based CRM is pricey"
Nucleus commends twin benefits of Cloud-based ecommerce
Convergence: Patagonia and Hard Rock Cafe talk social CRM
SmartFOCUS snapped up by Emailvision
Benioff: "Companies are being screwed by their customers"
IBM unveils Cloud-based social analytics tool
Appirio acquires Salesforce.com consultancy Infowelders
Microsoft's Brad Wilson: Thank goodness for Cloud-based CRM!
Gartner CRM Summit: Adapt or die in the new CRM future!
Cloudy CRM: Microsoft's 'Big Enchilada'
SAP senses "revolution" and prepares retaliation
Can the power of the SAP brand win over the doubters?
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Primark: Can a High Street store survive without ecommerce?
People are channels too: How staff deliver omnichannel experience
How to kick-start conversations with your customers
A third of customers take to social to vent service frustrations
The impact inconsistent customer service has on customer satisfaction
Omnichannel: New service buzzword, same service problems
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