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collaboration
Salesforce.com announces details of new Communities platform
Moxie brings knowledge management to collaboration tool
Moxie releases its social enterprise software for free
Most social collaboration projects powered by prayer
Esteban Kolsky: "Social business is simple"
CRM trends from 2012: The expert's analysis
IBM introduces new SmartCloud collaboration services
Are these the six best steps towards a culture of extreme collaboration?
Ovum: Vendors, adopt better social tools or risk losing customers
SAP could be “dominant player” in social software market
Enterprise social networks: The power of sharing
CRM and collaboration applications driving software market growth
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Using social media to map the consumer journey to the customer experience
First Direct: Six experience lessons from the bank that bucks the trend
Omnichannel: New service buzzword, same service problems
Why aren’t Voice of the Customer programmes proving their value?
Marketing Cloud: The final nail in IT’s coffin?
What does omnichannel mean?
How to kick-start conversations with your customers
A third of customers take to social to vent service frustrations
Consumers are most open to ads while shopping. Opportunities for brands and retailers
The impact inconsistent customer service has on customer satisfaction
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