contact centres

Welcome to MyCustomer.com's dedicated feed for contact centre news, downloads and resources. If you're after contact centre advice, news or case studies, then this is the place for you.

Remember to check back regularly as this resource is constantly updated.

Civil servants 'pretended to be answerphones' to handle workload

Can customer service benefit from a laboratory approach?

Study warns of top-heavy contact centres

Coffee to go: Starbucks to outsource call centre operations

Dell continues Cloud push with Infobird alliance

Amazon set to offer hosted call centre services?

Quantity and calibre of call centre candidates on the rise

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CloudForce London: Will call centres join the Chatter-ing classes?

Cloudforce London: Contact centre virtualisation buoyant during floods

Seven ways elearning can deliver dynamism to your customer service culture

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