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contact centres
Indian call centre security in question again after another customer data breach
Interview: Carol Borghesi, BT
Customer data and the passage to India
Special Report: Is customer data safe in Indian call centres?
Norwich Union takes customer service into a new dimension
Rattling the cage
Clean sweep for ClientLogic at UK industry awards
UK contact centres will employ over 1 million people by 2007
Outsourcing your contact centre: A poke in the eye for your customers?
The Outsourcing and Insourcing Conundrum
Offshore Outsourcing - An Industry Viewpoint
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Using social media to map the consumer journey to the customer experience
First Direct: Six experience lessons from the bank that bucks the trend
Omnichannel: New service buzzword, same service problems
Why aren’t Voice of the Customer programmes proving their value?
Marketing Cloud: The final nail in IT’s coffin?
What does omnichannel mean?
How to kick-start conversations with your customers
A third of customers take to social to vent service frustrations
The impact inconsistent customer service has on customer satisfaction
Omnichannel: New service buzzword, same service problems
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