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CRM

FTC restrictions on behavioural tracking cause concern for CRM

2010-08-23 02:13

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Analyst opinion is divided about the potential impact that restrictions on online tracking would have on CRM and online marketing efforts.

Marc Benioff: "There are a lot of ignorant people out there"

2010-08-20 10:16

Salesforce.com's CEO is bullish after a 25% increase in revenues - but laments the number of people ignorantly behind enterprise software.

NetSuite's Nelson airs his laundry, delivers SAP smackdown

2010-08-18 02:01

After NetSuite's Q2 results beat expectations, CEO Zach Nelson reckons he has a "laundry list" of reasons to be upbeat.

RightNow CMO: "Nobody wants to hear about CRM anymore"

2010-08-11 02:02 - 7 comments

Jason Mittelstaedt explains to MyCustomer.com why RightNow has repositioned itself away from the $13bn CRM industry.

SAP accepts liability in Oracle copyright case - but argues damages

2010-08-10 01:57

SAP plans to accept responsibility for its TomorrowNow acquisition’s alleged infringement of Oracle’s copyright, but will seek to have damages claims reduced.

Microsoft and Salesforce.com settle patent spat

2010-08-05 11:37

Salesforce.com agrees to pay Microsoft an undisclosed sum to settle their patent dispute and both vendors agree to licence each other’s intellectual property.

CRM tops tech spending priorities for CIOs

2010-08-05 02:13

Extending and enhancing the performance of corporate CRM systems is the top spending priority for technology bosses this year.

SAP beefs up Business ByDesign to boost SME attraction

2010-08-04 02:35 - 1 comment

SAP has introduced three Business ByDesign starter packs as it bids to woo small-to-medium sized enterprises over to its newly upgraded offering.

Gartner: Quarter of CRM revenues now via on-demand delivery

2010-07-26 02:02

Gartner predicts that the global software-as-a-service market will grow by 14.1% this year, taking a 26% share of total CRM sector revenues.

Social search and analytics essential to solving CRM shortcomings?

2010-07-22 02:41

Social search and analytics software must be employed to plug the customer profile gaps left by traditional CRM systems, an analyst warns.

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