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CRM Idol
CRM Idol 2013 opens for entrants
CRM Idol 2012: The winners revealed!
CRM Idol announces 2012 finalists!
CRM Idol 2012: Americas semi-finalists announced
CRM Idol 2012: Contestants across Americas and EMEA/Asia/Australia announced
FINAL CALL FOR VENDORS: Two days left to sign up to CRM Idol 2012!
CRM Idol goes global!
Wendy Lea, CEO, Get Satisfaction: “Service is the new marketing”
WINNER ANNOUNCED: CRM Idol 2011 for Americas is...
WINNER ANNOUNCED: CRM Idol 2011 for EMEA is....
CRM Idol: It's time to vote for the winner!
CRM Idol EMEA judges’ interviews: Paul Greenberg
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Omnichannel: New service buzzword, same service problems
Marketing Cloud: The final nail in IT’s coffin?
What does omnichannel mean?
Global thinking: Five tips for multinational digital marketing
Consumers are most open to ads while shopping. Opportunities for brands and retailers
A third of customers take to social to vent service frustrations
The impact inconsistent customer service has on customer satisfaction
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