CRM software

The next Microsoft Dynamics CRM service update will include a new, Cloud-based, cross-platform, native mobile application, the software giant announced this week.

InsideView has started shipping a UK and Ireland edition of its sales intelligence product and has announced partnerships with eight integrators and resellers in the region.

Salesforce.com is to include analytics functionality in some versions of its CRM software after bowing to customer pressure and performing a u-turn on its pricing strategy.

With the RightNow deal now closed, Oracle has become somewhat chattier about its intentions for the Cloud CRM firm.

SAP is looking to distance itself from the CRM competition with a subtle shift in its products' focus from “relationship” to “experience”.

HTK Limited has launched a new version of its Horizon SaaS platform that combines social, local and mobile technology with CRM and real-time customer database segmentation.

Carolyn Bondi talks us through the basic biology of CRM campaigns and provides her top tips for boosting your strategy.

Oracle's Steve Fearon explains how organisations can build a customer-centric brand through effective customer experience management.

CRM guru Paul Greenberg tells MyCustomer.com about his predictions for the world of CRM.

The not-for-profit sector is being promised a range of tools and services to more effectively raise funds, advocate for change and cultivate relationships.