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Salesforce.com expands social networking collaboration with Chatter
Oracle unveils Social Services Suite
Rimini Street countersues Oracle
Oracle's Ellison: Oracle v SAP is modernity v 25-year-old technology
CRM systems criticised for poor customer analysis and profiling
The Oracle weather report: Plenty of Sun and Cloud ahead
Microsoft, Google and Salesforce.com continue social media crusade
RightNow Technologies: Ridding the world of bad experiences?
What is CRM? The beginner's guide to CRM
Sapphire 09 interview: SAP's new CEO Leo Apotheker
After Oracle's Sun takeover, what now for Java?
Omniture summit: Don't waste a good recession on traditional marketing
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Using social media to map the consumer journey to the customer experience
First Direct: Six experience lessons from the bank that bucks the trend
Omnichannel: New service buzzword, same service problems
Why aren’t Voice of the Customer programmes proving their value?
Marketing Cloud: The final nail in IT’s coffin?
What does omnichannel mean?
How to kick-start conversations with your customers
A third of customers take to social to vent service frustrations
People are channels too: How staff deliver omnichannel experience
The impact inconsistent customer service has on customer satisfaction
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