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Oracle takeover shakes up the software industry
NetSuite muscles in on Salesforce.com and SAP
A head in the cloud: Exclusive interview with Marc Benioff
Focus: Benioff's billion dollar baby
NEWS IN BRIEF: SAP axes 3,000 jobs as economy takes its toll
Oracle beefs up CRM On Demand
SAP CEO: SAP can't afford SaaS for now!
RightNow Summit: Credit crunch gives added elbow to customer clout
SAP issues warning following credit crunch collapse
Oracle OpenWorld: Third time lucky for Oracle's home-grown collaboration suite?
Europe’s CRM project failure rates to peak at over 80%, says Gartner
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Using social media to map the consumer journey to the customer experience
First Direct: Six experience lessons from the bank that bucks the trend
Omnichannel: New service buzzword, same service problems
Why aren’t Voice of the Customer programmes proving their value?
Marketing Cloud: The final nail in IT’s coffin?
What does omnichannel mean?
How to kick-start conversations with your customers
A third of customers take to social to vent service frustrations
Consumers are most open to ads while shopping. Opportunities for brands and retailers
The impact inconsistent customer service has on customer satisfaction
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