CRM

DOWNLOAD: 17 rules of the road for customer relationship management

Bridging the gap between CRM and communication

Is Salesforce.com's aggressive marketing spend taking its toll?

Nearly half of IT leaders planning increased CRM spending in 2011

Does Google have CRM ambitions?

Microsoft launches Dynamics 2011 on-premise

Customer management controversy: Can you really put the 'R' in CRM?

Gartner outlines three-step approach to successful social CRM

Is master data management CRM’s secret sauce?

Oracle launches European-based CRM On Demand in adoption drive

Social networking details increasingly integrated with CRM data

Analyst delivers appraisal of Microsoft Dynamics Online

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