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CRM
A different ball game: Is CRM coming to sports?
Has the line between traditional and social CRM disappeared?
Business apps set to boom on iPhone 3GS
What is CRM? The beginner's guide to CRM
NEWS IN BRIEF: Alliance between Oracle and Google targets Microsoft
Europe’s CRM project failure rates to peak at over 80%, says Gartner
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Using social media to map the consumer journey to the customer experience
First Direct: Six experience lessons from the bank that bucks the trend
Why aren’t Voice of the Customer programmes proving their value?
Omnichannel: New service buzzword, same service problems
Marketing Cloud: The final nail in IT’s coffin?
What does omnichannel mean?
Global thinking: Five tips for multinational digital marketing
Consumers are most open to ads while shopping. Opportunities for brands and retailers
A third of customers take to social to vent service frustrations
The impact inconsistent customer service has on customer satisfaction
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