CRM

CRM sucks and collaboration's a crock: Relationship management’s big rethink

SAP announces "game changing" 360 Customer solution

SAP bundling CRM with HANA will create "fast data CRM" - Ovum

Mobile CRM: Why is adoption so slow?

CRM and collaboration applications driving software market growth

Predictive CRM: The next wave of CRM?

Dealing with Big Data: Three steps to CRM-compliant data

Microsoft teams with Moxie to "transform workforce into market intelligence network"

Microsoft kicks off Dynamics CRM innovation spree with user experience upgrade

What does Microsoft’s acquisition of MarketingPilot mean for CRM?

Nucleus Research: 80% of CRM returns not achieved

Choosing CRM in the Cloud: Out of site, not out of mind

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