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Is Twitter the ultimate customer communication channel?
Love in the aisles: Customers most intimate with supermarkets
Should you consolidate your contact centre architecture?
Big business shying away from social customer contact
Ignore social customer communications at your peril, warns Gartner
Phone still most popular customer communication channel
Moxie integrates internal and external communication with collaboration tool
Study reveals the seven deadly sins of customer communication
Communication breakdown: British businesses stuck in advertising time warp
Right touching: The biggest challenge for digital marketing in 2011?
Multichannel presence leading to less meaningful communication?
Will dropping email cause customer meltdown for Ben & Jerry's?
Contact centres: The ultimate ebook
How to build a search marketing strategy
The top nine social media faux pas: Is your brand socially awkward?
Twitter and TV: How should brands respond to multi-screening?
What will Facebook video advertising mean for marketers?
Anti-social networks: Why are you failing to engage online?
It's a CRM deployment jungle out there!
CRM: The ultimate ebook
HMRC hires marketing guru to "sex up" tax
Is social media confusing customer service?
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