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Infographic: How to use SMS for customer service
Is Twitter the ultimate customer communication channel?
Love in the aisles: Customers most intimate with supermarkets
Should you consolidate your contact centre architecture?
Big business shying away from social customer contact
Ignore social customer communications at your peril, warns Gartner
Phone still most popular customer communication channel
Moxie integrates internal and external communication with collaboration tool
Study reveals the seven deadly sins of customer communication
Communication breakdown: British businesses stuck in advertising time warp
Right touching: The biggest challenge for digital marketing in 2011?
Multichannel presence leading to less meaningful communication?
Internet of Things: Why the Support of Things is the future of customer experience
How can B2B marketers make marketing automation better?
Six retail trends that will change how we shop
How to build a data-driven marketing strategy
Data-driven marketing: What speedbumps are slowing our progress?
Questions to help determine a CRM strategy
Do retailers deliver customer service better online?
Five top tips for making your business app indispensable
Full-stack employees: how to bring sales, marketing and success teams together
Infographic: CRM software popularity and price
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