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Amazon Dash: Taking ecommerce backwards to go forwards?
Customer lifetime value a conundrum to most companies - report
Lexus: Customer lifecycle now more important than luxury
CMOs must realise that "helping is the new selling" - report
Boosting the boss: Five tips for motivating call centre leaders more effectively
Forrester: Customer experience will make traditional marketing defunct
What are Code Halos and how are they improving the customer experience?
Infographic: How customers are the CIO's new boss
CIOs increasingly "getting their teeth into" customer experience - report
Infographic: Why the call centre is more important than ever
Co-browsing in customer service: Be on the same page as your customers
Infographic: Are you taking your microinteractions seriously?
Contact centres: The ultimate ebook
How to build a search marketing strategy
The top nine social media faux pas: Is your brand socially awkward?
Twitter and TV: How should brands respond to multi-screening?
What will Facebook video advertising mean for marketers?
Is social media confusing customer service?
Anti-social networks: Why are you failing to engage online?
It's a CRM deployment jungle out there!
CRM: The ultimate ebook
HMRC hires marketing guru to "sex up" tax
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