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How retailers can use APIs to reach ‘always-on’ customers
Are these the four trends driving customer engagement investment?
Generation “me”: Why personalisation is driven by culture, as well as tech
How to make sales coaching a catalyst for better customer experience
Retailers have 180 seconds to make their mark on customers in-store
Ellison steps down as Oracle CEO: Our five favourite Larry moments
Consumers see video as most trustworthy form of digital marketing
Could interactive video shape the future of customer engagement?
Make or break: What will Apple Pay mean for mobile payments?
Customer experience matters most when the economy thrives - report
Could all advertising campaigns benefit from experiential marketing?
Companies “must do more in the wake of a negative experience”
How to measure the ROI of personalisation
Why is Amazon launching a physical store – and what will it mean for retail?
Why is the customer journey so complex and what does it mean for business?
Customer journey mapping: The opportunities and obstacles
How to create a customer journey map
How to better manage your marketing agency
The myths and realities of modern customer service
Infographic: How can marketers best target the modern CIO?
Marketing reinvented: Why “nerd is the new black”
Find out how to really connect with your customers
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