customer experience management

MyCustomer caught up with Gary Roberts of Pitney Bowes Software to examine the barriers organisations face when integrating channels and what lessons can be learned.

The European Customer Experience World (ECEW) event returns for its fourth year on May 22-23rd to welcome experts from the likes of Virgin Atlantic, Ford, Sky and Vodafone.

ClickFox reveals latest findings into what customer service issues frustrate consumers the most.

Will social search take hold and redefine the nature of marketing, ecommerce and the digital customer experience?

SDL has completed its acquisition of Alterian in a move that the company says demonstrates its commitment to drive the global customer experience.

SAP is looking to distance itself from the CRM competition with a subtle shift in its products' focus from “relationship” to “experience”.

Customer experience guru Shaun Smith tells MyCustomer.com about his predictions for the world of CEM in the coming year.

Oracle's Steve Fearon explains how organisations can build a customer-centric brand through effective customer experience management.

CRM guru Paul Greenberg tells MyCustomer.com about his predictions for the world of CRM.

Shaun Smith examines two similar airlines with two very different financial results.