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Infographic: Optimising contact forms for conversion
Zoho mobile app allows users to scan business cards into CRM
Moxie brings knowledge management to collaboration tool
SAS redesigns customer analytics tool for CMOs
Customer intelligence on the brink of change: Are you ready?
FirstRain announced as first BI partner for Salesforce Touch Platform
Web analytics in action: Lessons from Villa Plus
Why IBM's Watson could be a CRM gamechanger
Poor customer insight brings competitive myopia for insurance firms
Reevoo integrates with IBM Smarter Commerce
Infographic: What customer purchases reveal about behaviour
Allegiance launches Spotlight for customer intelligence
How to build a search marketing strategy
The top nine social media faux pas: Is your brand socially awkward?
Twitter and TV: How should brands respond to multi-screening?
What will Facebook video advertising mean for marketers?
Social networking is the worst place to start a social business
HMRC hires marketing guru to "sex up" tax
Is social media confusing customer service?
Anti-social networks: Why are you failing to engage online?
It's a CRM deployment jungle out there!
Facebook to clamp down on spammers
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