customer service

Welcome to MyCustomer.com's dedicated feed for customer service news, downloads and resources. If you're after customer service advice, news or case studies, then this is the place for you.

Remember to check back regularly as this resource is constantly updated.

Utility sector labelled "customer service disaster area"

2010-03-17 13:37
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As many as five out of six customers are unhappy with the support they receive, according to report.

Customer service disparities leading to ‘two-tier’ economy

2010-03-16 05:47
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A 'two-tier' SME economy is emerging in the UK as a result of disparities in the quality of customer service being delivered, a new study has revealed.

12 ways to ensure your internal customers look after your external customers

2010-03-15 08:58 - 1 comment
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Stephanie Edwards outlines how to ensure staff deliver a great customer experience.

Civil servants 'pretended to be answerphones' to handle workload

2010-03-10 14:47
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Staff at the Department for Work and Pensions claim they were told to pretend to be answer phones to deal with high volumes of calls.

Telcos top customer service list of shame

2010-03-10 12:10
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Telco customer service levels are by far the worst in the UK, with one in four adults making a complaint and only a third happy with the resolution.

All change: The four trends reshaping customer service

2010-03-10 05:19 - 4 comments
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Social media is challenging firms to redefine their customer service and, as Guy Stephens notes, a number of trends have become evident.

Can customer service benefit from a laboratory approach?

2010-03-08 05:08
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What is a 'laboratory approach' to customer service - and how can it perfect new approaches to drive customer satisfaction?

Service more important than special offers for telco customers

2010-03-05 11:32
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European telecoms users are more interested in customer service levels than they are in special offers or product incentives, a study finds.

Gartner: The 10 traits of top-performing websites (and how to replicate them)

2010-03-04 10:52
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Analyst Michael Maoz shares Gartner's observations of sites including Amazon.

More than just marketing: Using YouTube for customer engagement

2010-03-01 05:37 - 1 comment
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YouTube's Bruce Daisley discusses the innovative ways that the video sharing site is being used to engage with customers.
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