customer service

Welcome to MyCustomer.com's dedicated feed for customer service news, downloads and resources. If you're after customer service advice, news or case studies, then this is the place for you.

Remember to check back regularly as this resource is constantly updated.

Forrester whitepaper: Evaluating CRM and improving customer loyalty

As large B2B and B2C organisations spotlight improved customer loyalty as their top goal, leaders are targeted on selecting the best CRM solutions to perform this task. Download this latest Forrester whitepaper for essential insight into modern CRM trends and in-depth evaluation of the vendor market.

Download

Evolving sales and CRM to increase revenue and performance

Increasingly, large organisations attribute sales success to existing customer relationships, only a small minority recognise CRM as a key contributor. This whitepaper explores how to evolve CRM in order to support your sales teams’ performance and increase revenue.

Download

Building customer loyalty and revenue: The role of service excellence

The theory goes that customer service excellence leads to increased loyalty and higher revenue. Courtesy of IDC industry experts, this Q&A paper stresses the importance of service excellence in order to build loyalty and higher revenues. Download the paper.

Download

Unhappy bank customers made to wait on the phone

2010-08-31 01:49 - 1 comment
Piggy bank
Two out of five consumers are unhappy with customer service provided by banks, with an average phone call taking 74 seconds to answer.

Social media not important to customer service goals - report

2010-08-26 01:34
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Less than 1% of businesses questioned for a new study consider social medial key to achieving customer service goals.

How to build a better customer service culture in your business

2010-08-25 02:27 - 2 comments
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A strong service culture leads to sustained improvements to customer experience - but where do you start?

NatWest customer charter branded a "joke"

2010-08-19 02:33
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Disgruntled consumers have accused NatWest of using its customer charter as a smokescreen to hide bad news.

Can SMS banking improve plunging satisfaction levels?

2010-08-19 02:19 - 1 comment
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In a bid to improve plummeting customer satisfaction levels, an increasing number of banks plan to provide comprehensive text message services.

Complaint management 2.0: Seven lessons from the frontline

2010-08-13 09:00
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To mark National Complaints Day, a panel of experts shared their experiences about the impact of social media on complaint management.

Customer service 2.0: New technology, same basic tenets

2010-08-12 01:50
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How has customer service been changed by social media - and what should firms ensure remains the same?
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