customer service

Welcome to MyCustomer.com's dedicated feed for customer service news, downloads and resources. If you're after customer service advice, news or case studies, then this is the place for you.

Remember to check back regularly as this resource is constantly updated.

Channel integration and the customer experience: What's going wrong?

09/02/2012 - 01:29
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MyCustomer caught up with Gary Roberts of Pitney Bowes Software to examine the barriers organisations face when integrating channels and what lessons can be learned.

Microsoft and 24/7 team to power customer service with Big Data

09/02/2012 - 01:06
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Microsoft is planning a raft of applications and services that enable enterprises to anticipate consumer needs, simplify the consumer experience and learn from every consumer interaction.

Infographic: What are the key consumer tipping points?

06/02/2012 - 01:22
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ClickFox reveals latest findings into what customer service issues frustrate consumers the most.

Service: "One strike and you're out" customers tell brands

06/02/2012 - 01:03 - 1 comment
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UK businesses only have one chance to get it right when it comes to customer service, a new study has found.

Is the hype around social media as a business communications tool justified?

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Video duration: 
04.37

Paul White, CEO of mplsystems, discusses the impact of social media on customer service for businesses and the value of social media tools within the contact centre.

Salesforce.com targets SME “sweetspot” with social service dashboard

31/01/2012 - 08:00
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Salesforce.com is hoping to level the playing field for small to medium sized businesses with the launch of Desk.com, its new social media customer service dashboard.

Your six customer service priorities for 2012

30/01/2012 - 01:05 - 2 comments
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MyCustomer.com spoke with a panel of experts to nominate their key customer service priorities for the coming year.

Social media service lessons from the leading brands

27/01/2012 - 01:04
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Walter Van Norden explores how brands are developing the people, processes and technology to support social care.

Energy companies should take service lessons from supermarkets - study

24/01/2012 - 01:07
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Energy companies should follow the example of supermarkets and introduce deals, loyalty cards and incentives to satisfy existing customer and win the war for new ones.

Customer service standards worsening in UK - report

23/01/2012 - 01:04
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Most homeowners think customer service in the UK is failing to improve, according to a new survey, despite having a huge impact on brand and market share.
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