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Oh no they didn't! The most offensive brand tweets of all time
How is customer co-creation driving service improvement?
Contact centres: Home-based working rising sharply
Financial service providers are "too faceless" - report
CMOs must realise that "helping is the new selling" - report
Boosting the boss: Five tips for motivating call centre leaders more effectively
Video engagement for customer service: The do’s and don’ts
Unethical treatment of customers is rife - how should your brand respond?
Contact centres: The ultimate ebook
What can neuroscience teach us about customer service?
What do the six most alarming customer service trends mean to you?
Online retailers failing at customer support
How to build a search marketing strategy
The top nine social media faux pas: Is your brand socially awkward?
Twitter and TV: How should brands respond to multi-screening?
What will Facebook video advertising mean for marketers?
Can social media save banks from disruptive customer expectations?
Anti-social networks: Why are you failing to engage online?
It's a CRM deployment jungle out there!
HMRC hires marketing guru to "sex up" tax
Is social media confusing customer service?
Infographic: Are you putting your customers off mcommerce?
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