customer service training

Dealing with difficult customers: Miss Flash

2009-11-30 07:34 - 2 comments
Miss Flash
In the third video in our series, we examine why it is important to be tactful when dealing with Miss Flash.
Video

Seven ways elearning can deliver dynamism to your customer service culture

2009-11-30 07:01
Brain_head.jpg
Service training is being cut. So how do you keep knowledge workers knowledgeable?

Where is customer service training going wrong?

2009-11-23 07:28 - 2 comments
Peter_Honey.png
Learning & development expert Dr Peter Honey discusses the training issues facing customer service departments.

Dealing with difficult customers: Mr Yappy

2009-11-16 06:51
Speaking.jpg
How do you deal with Mr Yappy - the customer who just wants to talk... often to the detriment of the other customers in the queue.
Video

The six essential skills of the modern super customer service agent

2009-11-13 07:04
Superhero
The days of thinking customer service agents are unskilled are over - the modern agent must be multi-disciplined to meet customer demands.

Dealing with difficult customers: Mr Snappy

2009-10-29 15:01
Angry
In the first of a new series of video guides exploring customer service best practice, we look at how to deal with customers looking for a fight.
Video

Stephen Covey: Change culture for customer success

2009-09-14 11:53 - 2 comments
Stephen Covey
One of the world's leading business experts, Covey explains how empowering employees can improve performance.

Create your free account

  • Access all articles in full
  • View multimedia
  • Receive email bulletins
  • Private messaging
Register now

Login

Forgotten your password?