a Sift Media publication

customer service training

Dealing with difficult customers: Miss Flash

2009-11-30 06:34 - 2 comments

In the third video in our series, we examine why it is important to be tactful when dealing with Miss Flash.

Video

2009-11-30 06:01

Service training is being cut. So how do you keep knowledge workers knowledgeable?

2009-11-23 06:28 - 2 comments

Learning & development expert Dr Peter Honey discusses the training issues facing customer service departments.

2009-11-16 05:51

How do you deal with Mr Yappy - the customer who just wants to talk... often to the detriment of the other customers in the queue.

Video

2009-11-13 06:04

The days of thinking customer service agents are unskilled are over - the modern agent must be multi-disciplined to meet customer demands.

2009-10-29 14:01

In the first of a new series of video guides exploring customer service best practice, we look at how to deal with customers looking for a fight.

Video

2009-09-14 10:53 - 2 comments

One of the world's leading business experts, Covey explains how empowering employees can improve performance.