customer service

Put the customer in charge

Infographic: Is customer service the new marketing?

Is the answer to cross-channel service like asking elephants to play with lions?

Frustrated customers still favour service over price

Inadequate customer service costs UK firms 1bn man hours each year

Zendesk teams with ecommerce platform Magento

Consumers demanding service via social media

Multichannel: Who are the cross-channel champions – and who is failing?

Training your employees on sympathy or empathy? Apple shows the way to success

Online service standards slipping in the UK

Disconnected service and marketing depts curbing customer support

First call resolution and CRM: Slaying customer service's sacred cows

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