customer service

Remote working: Does giving agents more freedom help capture customers?

F-commerce: Knowledge is power, but relevance is key

Ovum: How to leverage the customer as the service representative

Ovum: How to leverage the customer as the service representative

Arsenal end trophy drought with customer service award

Social media overtakes phone as marketers' preferred service channel

Infographic: How long are customers willing to wait on hold

Barclays' employee bonuses linked to customer satisfaction

Robots need not apply: The three secrets to high performance call centre staff

Using Enterprise Social Networking to improve staff engagement & customer service levels

Managing returns: Every brand has them - not everyone gets it right

Banking customer loyalty swayed most by service

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